Privacy Policy
Impact Auto Auctions Ltd. Privacy Policy Highlights
Impact Auto Auctions Ltd. (“Impact Auto Auctions,” “we,” or, “us”) understands that your time is valuable. Therefore, we have set out below some important highlights of the Privacy Policy for our websites and our mobile applications (“apps”) (collectively, our websites and apps may be referred to as our “Sites”). You can obtain more information about how we collect, use, disclose and safeguard your personal information by reviewing our full Privacy Policy further below.
What personal information do we collect?
We collect your personal information directly when you:
Communicate with us via email, telephone, online, on social media or in person. In such circumstances, we may collect your name, email address, phone number, branch, stock number, service category and a recording of the conversation.
Register for an Impact Auto Auctions account. The categories of personal information that we collect depends upon the type of account that you are registering for. For example:
when you register for a free account, we collect your name and email address;
when you register for a public buyer account, we collect your name, date of birth, street address, phone number, fax number, cell number, photocopy of a piece of government issued photo ID with a signature, and password;
when you register for a licensed buyer account, we collect your name, company name, business license address, mailing address, phone number, fax number, cell number, photocopy of a piece of government issued photo ID with a signature, ID number, ID province or country, ID expiration date, business license, business license number, business license effective date and business license expiration date;
when you register additional sales representatives for licensed business buyer accounts, we collect the additional sales representatives’ name and applicable license type.
Use your account. In order to login you are required to enter your email address or Login ID and password. Additionally, if you upload comments, feedback, or other information onto our Sites, we will collect any personal information contained in such content.
Register for and attend one of our tradeshows. In such circumstances, we may collect your name, telephone number, email address, buyer number, and the topics in which you would like to receive additional information.
Make a payment to us. In such circumstances, we collect payment information, shipping information and personal information to verify your account.
Consign or sell a vehicle. In such circumstances, we may collect your name, business name, mailing address, email address, phone number, license dealer designation, other business license, vehicle owner information, taxpayer identification number and vehicle information.
Request information from us, including our industry reports, contests, newsletters, clubs, activities, discussion lists or announcement lists. In such circumstances, we may collect your name, company name, email address, city and province.
Complete a survey. When you complete a customer survey we may collect your name, mailing address, email address, phone number, company name, job title, emergency contact and information about your customer experiences, preferences, and interests.
Apply to be listed as a transportation vendor, export vendor or inbound tower. If you apply for any such designations, you will be required to complete an application, which may collect your name, company name, URL, mailing address, phone number, email address, years in business, and information about your services.
Apply for employment with us. In such circumstances, we may collect a variety of personal information you include on your resume, including your name, mailing address, email address, phone number, work experience, education history, references, information about your applicable degrees, licenses, and certifications, veteran status. We me also collect information to determine whether you are 18 years of age or older, you are legally eligible to work in the country to which you are applying, you have a valid driver’s license, you or your relatives have ever worked for us or one of our affiliates, your pay expectations, and whether you are willing to relocate if required.
We also collect information from your use of our Sites automatically using cookies and other similar technologies. The information we collect can include IP address, domain name, referring web page, browser type, mobile device information, information about the way you use your device or the Sites and your push notification settings.
We may also collect personal information from third-party sources, including our affiliates and other organizations. Under some of these circumstances, the third parties that provide us with your information should have obtained your consent to disclose the information to us for the purposes for which we will use it, as set out in this policy.
Why do we collect personal information and how is it used?
We collect the information noted above for a variety of reasons, including:
To facilitate the use of our products and services using our Sites by you and by other users;
To Conduct market research and analysis and to promote our goods and services;
To Provide you with customer service, including responding to your comments and questions, enhance the quality and types of customer service we provide to our customers and to assist with troubleshooting;
To Contact you to send you information about your account and for marketing and promotional purposes to the extent you consent to receiving such communications;
To consider applicants for a position within our organization;
To Ensure compliance with our legal and regulatory obligations; and
As otherwise permitted by applicable laws.
Is personal information shared or disclosed?
In connection with the purposes set forth herein, we may share your personal information with:
Other businesses within our corporate group located in the United States and the United Kingdom;
Our third party service providers as applicable to your use of our products and services, including electronic payment vendors, third-party advertisers, social media and analytics partners, app and platform service providers, transportation vendors and our Marketing Alliance Partners;
Other users of our Sites who can view content that you upload publically;
Government entities and other third parties: (a) if you consent; (b) to comply with a valid subpoena, legal order, court order, warrant, legal process, or other legal obligation; (c) to enforce or apply any of our terms and conditions, policies, or other agreements; (d) to exchange information with other companies and organizations for the purposes of fraud protection and credit risk reduction; or (e) as necessary to pursue available legal remedies or defend legal claims.; and
Third party purchasers in the event of a potential reorganization, merger, sale, joint venture, assignment, transfer or other disposition of our business.
How do we protect personal information?
We have implemented technical and organizational measures designed to assist in maintaining the security and confidentiality of personal information, including safeguarding against anticipated threats to the confidentiality, integrity, and availability of your personal information; and protecting your personal information against accidental or unlawful destruction, loss, alteration, and unauthorized access or disclosure.
For purchases, we use a shopping cart feature that safeguards your order information using industry standard Transport Layer Security (“TLS”). TLS is a cryptographic protocol that provides end-to-end communications security over networks and is widely used for internet communications and online transactions.
In the event our customer support representatives need to access your account in order to assist with a trouble shooting issue, we will issue you a password reset as a security precaution to secure your account credentials.
When we share your personal information with our third party service providers we enter into contracts with them to ensure that they maintain a comparable level of security over such information.
What are the risks?
Whenever personal information is processed, there is a risk that such information could be lost, misused, modified, hacked, breached, and/or otherwise accessed by an unauthorized third party.
Although we take steps to safeguard the personal information under our control, "perfect security" does not exist online or elsewhere. In particular, we cannot guarantee the security of information posted or transmitted using our Sites. Despite our use of encryption and other safeguards, there is a possibility that a third party may unlawfully intercept or access information.
What are your choices?
You may cease using our Sites and related products and services at any time.
You may also request to access, modify or delete your personal information in our possession, subject to certain limitations.
If you believe that your account or any information you provided to us is no longer secure, notify us immediately at helpdesk@impactauto.ca.
Impact Auto Auctions Ltd. Privacy Policy
Effective: May 15, 2019
Your privacy is important to Impact Auto Auctions Ltd. (“Impact Auto Auctions,” “we,” or, “us”). We developed this Privacy Policy to provide you with information on how we process your personal information when you visit our websites or our mobile applications (“apps”), including when you complete forms, and when you utilize our other offerings (e.g., newsletters, discussion lists, and announcement lists). Throughout this Privacy Policy, our websites and apps may be jointly referred to as our “Sites.” This Privacy Policy applies only to Sites on which this Privacy Policy is posted.
“Personal information” is information relating to an identified or identifiable natural person.
By using the Sites and/or voluntarily providing your personal information to us, you are consenting to this Privacy Policy.
CONTENTS
We may update this Privacy Policy from time to time as we add new products, services, and apps; as we improve our current offerings and technologies; and as laws change. It is our policy to post any changes we make to our Privacy Policy on the Sites. Any changes will become effective upon our posting of the revised Privacy Policy on the Sites. If we make material changes to how we treat the personal information that falls within the scope of this Privacy Policy, we will notify you by email (to the email address specified in your account) or through a notice on the Sites. The date this Privacy Policy became effective is identified at the top of the first page.
This Privacy Policy applies to how we process your personal information when you visit or use our Sites.
We may reference or provide links to third party websites or services and we are not responsible for and do not control the content, security, or privacy practices employed by such third party websites or services. This Privacy Policy does not apply to any such third party websites or services; please refer to the privacy statements or policies for such third party websites or services for information about how they collect, use, disclose and protect personal information.
As a resource to our visitors, our Sites contain offerings from other companies that you can link to through our Sites (such as Automotive Finance Vendors, Licensed Brokers, Transportation/Shipping Vendors, and Inspection Vendors). When you click on such a link on our Sites, you will be taken to the website of the other company, and its privacy practices will govern your use of that website and your interactions with that company.
We are not responsible for and do not control the content, security, or privacy practices employed by such third party websites or services. This Privacy Policy does not apply to any such third party websites or services; please refer to the privacy statements or policies for such third party websites or services for information about how they collect, use, disclose and protect personal information.
We collect the following personal information from you when you visit our Sites and use our products and services:
We offer various types of Impact Auto Auctions accounts, including Free Accounts (no transaction privileges), Public Buyer Accounts in Alberta and British Columbia, and Licensed Business Buyer Accounts.
When you create and use any type of account, you will be asked to enter your name, email address or Login ID and password.
Impact Auto Auctions uses your email address or Login ID and password for the purpose of enabling you to securely log in to your Impact Auto Auctions account. The legal ground for using this information for this purpose is our legitimate interest in protecting the security of your Impact Auto Auctions account.
We may also use your email address, name, and mailing address for market research purposes, or for sending you information about your Impact Auto Auctions account, which may include material changes to this Privacy Policy. The legal ground for using this information for these purposes is our legitimate interest in conducting market research to improve our products and services, and Impact Auto Auctions’ legitimate interest in providing you with information about your Impact Auto Auctions account.
When you register for any account, we collect the following categories of personal information:
Free Accounts When you register for a Free Account we collect your name, email address or Login ID and password. Free Accounts can only view information on our Sites and cannot otherwise transact.
We use the above-noted information for the purpose of permitting you to have a Free Account, which allows you to browse and search our nationwide inventory, add vehicles to your Watch List, attend auctions online as a non-bidding guest, manage email alerts and preferences, and for our internal recordkeeping purposes. The legal ground for using this information for this purpose is our legitimate interest in offering and providing services to guests who are interested in reviewing our inventory and attending auctions as non-bidding guests.
Public Buyer Accounts. When you register for a Public Buyer Account in Alberta or British Columbia, we collect your name, date of birth, street address, phone number, fax number, cell number, photocopy of government issued photo ID with signature (ID), ID number, ID province or country, ID expiration date.
We use the above-noted information for the purposes of verifying that you meet the requirements to upgrade to a Public Buyer Account, which provides you with a Buyer Number and permits you to browse and search our nationwide inventory, add vehicles to your Watch List, attend auctions online, manage email alerts and preferences, access public auctions, on site,.
We also may use your name, date of birth, and address for purposes of meeting our regulatory obligations. The legal ground for using this information for these purposes is our legitimate interests in offering and providing services to Public Buyers; permitting Public Buyers to bid and make purchases; and complying with applicable legal requirements.
Licensed Business Buyer Accounts. When you register for a Licensed Business Buyer Account, we collect your name, company name, business license address, mailing address, phone number, fax number, cell number, photocopy of government issued photo ID with signature (ID), ID number, ID province or country, ID expiration date, business license (BL), BL number, BL effective date, BL expiration date and tax identification number (e.g., social insurance number or employer identification number).
We use the above-noted information for the purpose of verifying that you meet the requirements to upgrade to a Licensed Business Buyer Account, which provides you with a Buyer Number and permits you to browse and search our nationwide inventory, add vehicles to your Watch List, attend auctions online, manage email alerts and preferences, access all auctions where your license permits you to bid, bid online, on site, and via proxy at Impact Auto Auctions branches where your license permits you to bid, buy instantly via Buy Now, add bidders to your account, and for our internal recordkeeping purposes.
We also may use your name, date of birth, and address for purposes of meeting our regulatory obligations. The legal ground for processing this information for these purposes is our legitimate interests in offering and providing services to Licensed Business Buyers; permitting Licensed Business Buyers to bid and make purchases; and complying with applicable legal requirements.
Additional Sales Representatives for Licensed Business Buyer Accounts. When additional sales representatives are added to a Licensed Business Buyer Account, we will also collect the additional sales representatives’ first name, last name and applicable license for authentication (dealer license or letter of employment).
We use the above-noted information for purposes of verifying that the new bidder meets the requirements to act as an authorized bidder on a Licensed Business Buyer Account and for our internal recordkeeping purposes.
We also may use the names, dates of birth, and addresses of the Licensed Business Buyer Account owner and the new bidder for purposes of meeting our regulatory obligations.
The legal ground for using this information for these purposes is our legitimate interests in permitting multiple bidders to make purchases on a Licensed Business Buyer Account; protecting the security of Licensed Business Buyer Accounts; and complying with applicable legal requirements.
When you interact with our representatives via email, telephone, online, on social media, or in person, we may collect personal information, including your name, email address, phone number, branch, stock number, and service category. We also may create event logs that are useful in diagnosing server and app performance-related issues, and capturing information relating to support or service issues.
Note, however, that if you contact us on one of our social media platforms, your interactions with us are governed by this Privacy Policy, as well as the Privacy Policy of the social media platform you use.
We may also record and review conversations with customer support representatives in order to improve customer service, subject to applicable laws, and analyze any feedback provided through voluntary surveys.
With your consent, which we obtain from you verbally when you contact us by telephone, our customer support representatives may log in to your Impact Auto Auctions account, if appropriate, to reproduce an issue and help troubleshoot and resolve your issue. As a security precaution, our customer support representatives will issue you a password reset after being asked to log in to your customer account.
We use this information to respond to your comments and questions, provide you with customer service, and to monitor and enhance the quality and types of customer service we provide to our customers. The legal ground for using this information for these purposes is our legitimate interest in providing quality support and customer service. The legal ground for logging in to your Impact Auto Auctions account, if necessary is to help troubleshoot and resolve your issue, is your consent, which you may withdraw at any time.
When you register for and attend one of our tradeshows or an industry tradeshow, Buyer Forums, or Buyer Seminars, we may collect your name, telephone number, email address, Buyer Number, and the topics upon which you would like to receive additional information.
We use this information for the purpose of planning for and hosting its tradeshows and industry tradeshows, Buyer Forums, and Buyer Seminars, and marketing Impact Auto Auctions’ goods and services.
The legal ground for using this information for these purposes is our legitimate interest in effectively marketing our goods and services. We also use this information for the purposes of sending you marketing communications and allowing our Marketing Alliance Partners (also known as Authorized Representatives and Licensed Brokers) to follow up with you (via email or telephone) to assist you with purchasing vehicles from Impact Auto Auctions and making necessary transportation and shipping arrangements. The general legal ground for using this information for this purpose is our legitimate interest in providing our customers and our potential customers with marketing materials to effectively promote Impact Auto Auctions’ products and services, and to follow up with potential customers who may need assistance purchasing vehicles from Impact Auto Auctions and arranging for transportation and shipping services.
If you provide your consent to receive marketing communications and allow our Marketing Alliance Partners (also known as Authorized Representatives and Licensed Brokers) to follow up with you (via email or telephone), the legal ground for processing your personal information for this purpose is your consent, which you may withdraw at any time.
When you purchase a product from Impact Auto Auctions or pay your annual account fee, we may collect your name, email address or Login ID, password, and/or Buyer Number.
For purchases, we use a shopping cart feature that safeguards your order information using industry standard SSL (Secure Socket Layer) encrypted connections. SSL encodes the information transferred between you and the server, rendering it unreadable to anyone trying to intercept the information. You will have the option to use your AFC Financing Account, if applicable, or INTERAC payment portal for purchasing products, or Moneris Solutions only for credit card payment of inaugural fees. Please click here for the AFC Privacy Policy, here for the INTERAC Privacy Policy, and here for the Moneris Solutions Privacy Policy. If you decide to transport a vehicle using Impact Auto Auctions Transport, we also collect your shipping address.
We use your name, email address or Login ID, password, and Buyer Number for the purposes of enabling you to securely log in to your Impact Auto Auctions account to make a payment and allowing us to process your transaction and notify you of your purchase status. The legal grounds for using this information for these purposes are: (1) our legitimate interest in protecting the security of payments made to your account; (2) our legitimate interest in communicating with you about your purchase status; and (3) that the use of the information in this manner is necessary to carry out the contract between Impact Auto Auctions and you.
If you have a Licensed Business Buyer Account, with your authorization, we use your banking information, including your bank name, bank account number, bank address, date bank account opened, average balance of bank account, non-sufficient funds history, and other information pertinent to our acceptance of checks from you, for the purpose of verifying that we can safely accept checks from you. The legal ground for using the above-noted information for this purpose is your consent, which can be withdrawn by revoking the authorization permitting your bank to release such information to us.
If you choose to transport a vehicle using Impact Auto Auctions Transport, we use your shipping address for the purpose of obtaining a quote for transportation services, scheduling transportation, and tracking shipment of your vehicle. The legal ground for using this information for these purposes is our legitimate interest in providing customers with convenient and reliable vehicle transportation services.
When you donate, consign, or sell a vehicle, we may collect your name, business name, mailing address, email address, phone number, designation as a licensed dealer, other business license, vehicle owner, taxpayer identification number (e.g., social security insurance number or employer identification number), as well as information concerning your vehicle (e.g., VIN number, mileage, value of your vehicle, and vehicle zip code).
We use the above-noted information for the purpose of permitting you to donate, consign, or sell your vehicle. The legal grounds for using this information is that it is necessary for the performance of a contract between Impact Auto Auctions and you, and our legitimate interest in complying with applicable legal requirements. An additional legal ground for using this information for this purpose is the benefactor charities’ legitimate interest in thanking donors.
When you request access to our industry reports, submit a form to learn more about our services, or register for our contests, newsletters, clubs, activities, discussion lists, or announcement lists, we may collect your name, company name, email address, city, and province.
We use this information for the purpose of permitting you to access our industry reports, learn more about an Impact our services, or register for our contests, newsletters, clubs, activities, discussion lists, or announcement lists. The legal ground for using this information for these purposes is our legitimate interest in permitting you to have access to the information and services that you request.
When you complete a customer survey we may collect your name, mailing address, email address, phone number, company name, job title, emergency contact, IP address and information about your customer experiences, preferences, and interests.
The above-noted information that you choose to provide to us will be processed, analyzed, and used in reports and other analyses of consumer experiences and preferences for the purposes of improving and marketing our goods or services, or for any other uses we disclose to you at the time the information is collected. The legal ground for processing your personal information for these purposes is our legitimate interests in obtaining feedback from our customers in order to help us improve and market our products and services for the benefit of our customers and our business.
If you upload comments, feedback, or other information to our Sites, we will collect any personal information contained in such content. Please keep in mind that whenever you voluntarily disclose personal information online in a forum accessible by others, for example through email, a newsgroup, discussion lists, or elsewhere, that personal information can be collected and used by others. If you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. Please exercise caution whenever you post information online.
We use your videos, comments, feedback, and other information for the purpose of providing our users with the opportunity share such content with other users. The legal ground for using this information for this purpose is our legitimate interest in enabling our users to provide comments, feedback, and other information they desire to share with us and other viewers of our Sites.
If you apply to be listed as a resource for buyers in need of transportation and/or shipping services, or as a tower looking for inbound towing opportunities, you will be asked to complete an application, which may collect your name, company name, URL, mailing address, phone number, email address, years in business, and information about your services.
We use the above-noted information for the purpose of determining whether you are eligible to be listed as a resource for buyers looking for transportation/shipping services, or as a tower looking for inbound towing opportunities. The legal ground for using this information for these purposes is our legitimate interest in providing buyers with reliable transportation/shipping resources; identifying reliable vendors for inbound towing opportunities; and complying with applicable legal requirements.
If you choose to upload a copy of your resume and/or complete an online application, we may collect a variety of personal information, including your name, mailing address, email address, phone number, work experience, education history, references, information about your applicable degrees, licenses, and certifications, veteran status, whether you are 18 years of age or older, whether you are legally eligible to work in the country to which you are applying, whether you have a valid driver’s license, whether you or your relatives have ever worked for Impact Auto Auctions or one of our affiliates, your pay expectations, and whether you are willing to relocate if required.
We use the above-noted information for the purpose of permitting you to be considered for open positions that we are is seeking to fill. The legal ground for using this information for this purpose is our legitimate interest in analyzing resume and application information in connection with identifying qualified candidates to fill open positions at Impact Auto Auctions.
When you register for an account, download the Impact Auto Auctions buyer app, search for vehicles, place bids, purchase products, request information, complete a customer survey, or otherwise provide us with personal information, we may process your personal information for marketing purposes.
We may also collect personal information from third-party sources, including our affiliates and organizations. The electronic marketing communications you receive from Impact Auto Auctions may be based on your location, and other indicators, such as your bidding behavior and typical purchases (e.g., location, vehicle type, mileage).
We use your email address, mobile device number, location (city, province, postal code), buyer type (public vs. nonpublic), and other contact and demographic data to send you periodic marketing materials, including but not limited to birthday and anniversary cards, sponsored social media marketing messages, mobile notifications of our auctions, and other electronic marketing communications and publications for the purpose of notifying you of Impact Auto Auctions’ products and services, product updates, special offers, and other issues. We may also share your personal information with our social media partners that assist us in identifying others who are likely to be interested in Impact Auto Auctions’ products and services.
The general legal ground for using your email address and other contact data for this purpose is our legitimate interest in providing our customers and our potential customers with marketing materials to effectively promote Impact Auto Auctions’ products and services.
The legal ground for processing your email address and other contact data for this purpose is your consent, which you may withdraw at any time by through the Unsubscribe link at the bottom of each electronic marketing communication, by updating your Buyer profile, or by updating your preferences in our Profile Center or Subscription Center. Buyers will also have the opportunity to opt-out of receiving push notifications through Impact Auto Auctions.
We use location and other information, such as bidding behavior, typical purchases, interests, and preferences for the purpose of providing our customers and potential customers with electronic marketing communications that are likely to be of specific interest to them. The legal ground for using location, bidding behavior and information regarding preferences is your consent, which you may withdraw by adjusting your mobile device settings.
Personal information that is processed when we use cookies and similar technologies to collect Usage Data
Impact Auto Auctions’ web servers collect personal information pertaining to users of our Sites and the mobile devices and programs from which they access our Sites (“Usage Data”). Usage data can include IP address, domain name, referring web page, browser type, mobile device type and location, device operating system, device settings, and information about the way you use your device or the Sites (such as session time, pages visited, links or ads clicked, and whether a user is new or returning). Mobile applications collect device identifiers, and also may request permission to access certain features (e.g., microphone, camera, location) and display push notifications.
Usage data is gathered using the following methods: (1) cookies, (2) tags (a.k.a. web beacons or clear gifs), (3) conversion tracking (track clicks to sales from search results or ads), (4) general detection and use of your internet protocol (IP) address or domain name, and (5) third-party website analytics tools, including Google Analytics. Impact Auto Auctions does not track individual user’s online activities over time across third party websites (and thus does not monitor your browser’s Do Not Track indicator).
Our web servers collect personal information pertaining to users of our Sites and the mobile devices and programs from which they access our Sites (“Usage Data”). Usage data can include IP address, domain name, referring web page, browser type, mobile device type and location, device operating system, device settings, and information about the way you use your device or the Sites (such as session time, pages visited, links or ads clicked, and whether a user is new or returning). Mobile applications collect device identifiers, and also may request permission to access certain features (e.g., microphone, camera, location) and display push notifications.
Usage data is gathered using the following methods: (1) cookies, (2) tags (a.k.a. web beacons or clear gifs), (3) conversion tracking (track clicks to sales from search results or ads), (4) general detection and use of your internet protocol (IP) address or domain name, and (5) third-party website analytics tools, including Google Analytics. We do not track individual user’s online activities over time across third party websites (and thus does not monitor your browser’s Do Not Track indicator).
For more information on the types of cookies we collect, to control cookie settings and/or to disallow, delete and otherwise manage cookies, please visit our “Privacy Preference Center” with additional information about the different types of cookies used (e.g., strictly necessary, performance, functional, targeting) and your options for setting controls. You may also send an email to privacy@iaai.com. Additionally, if you reside in the European Union or other jurisdiction that requires us to obtain your consent to use cookies on our Sites, then you will have an opportunity to manage your cookie preferences on our Sites.
We collect usage data as set out above for the purpose of helping us manage and administer our Sites, improving the content of our Sites, measuring the effectiveness of our advertising, Site administration and analytic purposes, providing aggregate or statistical reviews of user Site traffic patterns, personalizing content and internal ads, providing social media features, and customizing and improving the user experience and functionality of our Sites. The legal ground for processing this data for these purposes is our legitimate interest in conducting analytics and understanding how users interact with our Sites, so we can enhance the user experience and functionality of our Sites.
If you do not want Usage Data collected through the use of these technologies, there is a simple procedure in most browsers that allows you to automatically decline many of these technologies, or to be given the choice of declining or accepting them. However, while this may provide you with enhanced anonymity, it may affect the functioning of our website.
In connection with the purposes set forth in this Privacy Policy, we may share your personal information with:
Your personal information may be shared with any member or affiliate of our corporate group located in the United States and the United Kingdom.
Your personal information may be shared with other users of our Sites when you upload videos, comments, feedback and other content onto public areas of our Sites.
Your personal information may be shared with our business partners, third-party service providers, contractors and sub-contractors, including:
Electronic payment vendors: We use electronic payment vendors to process credit card data, online payments and financing.
Third-party advertising, social media, and analytics partners: We also share information about your use of the Sites with our social media, advertising and analytics partners. Our third-party ad networks and social media companies may use cookies, tags and other technology to collect information about your browsing activities over time and across different websites when you visit our Sites. Third party vendors or ad networks may use cookies, tags and other mechanisms to serve ads on other sites based on a user’s prior visits to our Sites.
Third-party app, platform or other service providers: We share the personal information we collect with third-party app, platform and other service providers, such as database managers/developers, and web developers/hosting companies that assist us with certain processing activities, such as storing/backing up data, enhancing/maintaining databases, publishing content, and developing/offering a variety of products/services. If you use our Sites, your personal information, including name, contact information and any stored biographical/firm information within Impact Auto Auctions’ database, may be stored and processed through some of our third-party app vendors. We also use third party providers to distribute organizational emails.
Third-party transportation vendors: If a buyer chooses to transport a vehicle using Impact Auto Auctions Transport services, Impact Auto Auctions shares the buyer’s contact information, including shipping address with our third-party transportation vendors for the purpose of obtaining quotes, scheduling transportation, and tracking shipments.
Third-party Marketing Alliance Partners: If you register for and/or attend one of our seminars, we may share your personal information with our marketing alliance partners, so they can assist you with your purchase and arranging for transportation and shipping services.
Governmental entities and third parties in connection with legal obligations, remedies and claims: We may disclose personal information about you to governmental entities, such as regulatory agencies, law enforcement, and judicial authorities, as well as other third parties under any of the following conditions: (a) if we have your valid consent to do so; (b) to comply with a valid subpoena, legal order, court order, warrant, legal process, or other legal obligation; (c) to enforce or apply any of our terms and conditions, policies, or other agreements; (d) exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction; or (e) as necessary to pursue available legal remedies or defend legal claims. We also may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
Third parties in connection with a potential reorganization: We may share your personal information to a prospective seller or buyer in the event of a potential reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of Impact Auto Auctions’ assets or stock, including without limitation, in connection with any bankruptcy or similar proceeding, provided that such entity will not be permitted to process your personal information other than as described in this Privacy Policy without providing you notice and, if required by applicable laws, obtaining your consent.
We store our data on servers in the United States. If you are located outside the U.S., your personal information will be transferred to servers in the U.S. The data protection laws of the U.S. may not be as comprehensive as the laws of your country. For example, personal information transferred to the U.S. may be subject to lawful access requests by federal and state authorities in the U.S.
Any transfers of personal information from the European Union to the United States are done pursuant to European Commission-approved Standard Contractual Clauses, which are available at the following link
Our Sites are not directed to individuals under the age of 18. We do not knowingly collect or use any personal information from users under 18 years of age. No information should be submitted to our Sites by visitors under 18 years of age, and visitors under 18 years old are not allowed to register for our contests, newsletter, clubs or activities. You must be 18 years or older to purchase products. If we learn that we have collected personal information from someone under 18, we will take steps to delete the information as soon as possible.
The personal information that we collect from you is stored on our secure servers located in the United States for as long as is reasonably necessary for the purposes for which the personal information is processed and to meet our legal obligations. The persons who will have access to this personal information include information technology employees.
We are committed to protecting the information entrusted to us. We have implemented technical and organizational measures designed to assist in maintaining the security and confidentiality of personal information; safeguarding against anticipated threats to the confidentiality, integrity, and availability of personal information; and protecting your personal information against accidental or unlawful destruction, loss, alteration, and unauthorized access or disclosure.
For example, as noted above, we use a shopping cart feature for purchases in order to safeguard your order information using industry standard SSL (Secure Socket Layer) encrypted connections.
However, whenever personal information is processed, there is a risk that such data could be lost, misused, modified, hacked, breached, and/or otherwise accessed by an unauthorized third party. No system or online transmission of data is completely secure. In addition to the technical and organizational measures that Impact Auto Auctions has in place to protect your personal information, you should use appropriate security measures to protect your personal information. If you believe that your Impact Auto Auctions account or any information you provided to us is no longer secure, notify us immediately by contacting Ann Brooks, Senior Corporate Counsel at 708-492-7342 or ann.brooks@iaai.com and also at IAAICompliance@iaai.com.
We endeavour to ensure that any personal information that you provide is accurate, current, and complete. We encourage you to update your information or notify us of any potential inaccuracies in the information that we hold about you. You may request access to review, update, correct, or delete your personal information that we hold. In limited circumstances, access to certain information may be declined where we are required to do so by applicable law. We reserve the right not to change any personal information if we do not agree that it is inaccurate or outdated. Where a request for access is declined, we will provide you with written reasons for why your request has not been granted.
We invite you to contact us at the coordinates below, for any of the following reasons:
To access, update or correct your personal information held by us.
To ask questions or express any concerns you may have about this Privacy Policy or any other matter related to the collection, use, disclosure or safeguarding of your personal information.
To withdraw your consent to any future use or disclosure of your personal information.
Ann Brooks, Senior Corporate Counsel, IAA, Two Westbrook Corporate Center, Suite 1000, Westchester, IL 60154